We are In2event and help customers worldwide organize their events faster and more efficiently. To maintain our rapid growth, we are looking for a proactive and organized Customer Success and Support Specialist (40 hours).
Join us in a dynamic role that bridges customer success and support, where your focus will be on making sure our customers feel heard, supported, and fully equipped to get the most out of our platform. You’ll be essential in resolving issues quickly, building strong relationships, and driving platform adoption. We’re looking for someone passionate about helping our top-tier clients reach their goals and enjoy a seamless experience with our products.
What you’ll be doing
- Onboarding & Start-up Training: Lead new customers through a structured onboarding journey, helping them transition smoothly and get comfortable with our platform. You’ll also provide tailored training sessions, making sure customers feel confident and self-sufficient in using the platform.
- Issue Tracking & Resolution: Manage a streamlined issue-tracking system to ensure quick and effective resolutions. You’ll keep customers informed with timely updates and know how to prioritize high-impact or frequently reported issues.
- Customer Education: Organize and host In2event Academy sessions to encourage ongoing learning and adaptation, so customers stay up-to-date and engaged with the platform.
- Self-service Resource Expansion and Upkeep: Keep our Help Center robust and useful by expanding FAQs, troubleshooting guides, and chatbot functionality. You’ll regularly add and update resources to ensure they’re relevant and helpful.
- Collaboration with the Product Team: Act as the bridge between customers and the Product team by sharing insights, participating in feedback loops, and keeping everyone aligned.
- On-site Support: Assist our customers on-site during their onboarding or major events, offering that extra support when it’s needed most.
What we’re looking for
- You’re highly organized and can handle multiple responsibilities
- You’re a clear communicator who can break down complex topics into easy-to-understand steps for customers
- You excel at building positive, lasting relationships with customers, ensuring they feel supported and valued
- You’re proactive, solution-oriented, and able to prioritize issues based on customer impact
- You’re comfortable collaborating across teams
- You’re detail-oriented
- You’re open to occasional on-site support outside office hours
- You are passionate about events
- You have excellent English communication skills, both spoken and written
- You have experience in customer success, support, or a similar client-facing role, ideally within a tech or SaaS environment
Benefits
- A modern, spacious, and vibrant office in the city center of Gorinchem
- Hybrid working model – we work from the office on Tuesdays and Thursdays
- Weekly “DoMiBo” (Thursday afternoon drinks) with the team at the office
- Quarterly team get-togethers for drinks, dinners, or fun activities
- Occasionally, you can get free tickets for events
- Mental health support from our office dogs
- Flexible work schedule
What we offer
- Salary between €2,750 and €3,250 gross per month, based on skills and experience
- Flexible Paid Time Off and flexible holidays. We expect you to take a minimum of 25 days per year (in addition to public holidays)
- Yearly training budget for your personal development and growth
- A flexible pension plan
- A MacBook to work on
- Complementary lunch provided on our office days
This role is in an on-site setting in The Netherlands.
